OPENLANE
Customer Support Specialist
Remote, United States
Sponsorship not specifiedDetected 2 days ago
SalesforceCRMCustomer SupportResearchCollaborationProblem Solving
About the role
- And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
- We transform risk into progress through data, experience, and intuition.
- You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. - Tech-Savvy.
Responsibilities
- A Customer Support Specialist who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers.
- This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues.
- You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships
- Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
- Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
- Serve as a Subject Matter Expert for the design and development of training materials.
Requirements
- Bachelor's degree or equivalent work experience
- Experience troubleshooting hardware, software, and network related issues.
- Ability to communicate clearly and concisely, both orally and in writing.
- You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems.
Nice to have
- Experience with Salesforce, Five9, Slack, & Google Suite
- Web Crawling/Search experience
- Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role
Skills
- Identify, research, and resolve technical and end-user application failures and deficiencies.
- Ensure proper follow-through on all directives, bulletins, and schedules from management.
- Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality.
- Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
- Continuously engage in self-directed learning opportunities to increase functional product knowledge
- Document known errors, workarounds, procedures, and product-specific information.
Compensation
- Compensation Range of
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Tuition Reimbursement for eligible programs
Company info
- At OPENLANE we make wholesale easy so our customers can be more successful.
- We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
- We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
- We pursue challenges that inspire us to build, create, and innovate.
- We seek to understand and improve our customers' experience.
- We deliver what we promise and learn along the way.
- Driven Waybuilders.
- Relentless Curiosity.
- Smart Risk-Taking.
- Fearless Ownership.
- What We Offer:
- Competitive pay
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This listing is sourced directly from OPENLANE's careers page and normalized into a canonical job model.