Intercom

Senior Customer Success Enablement Manager

San Francisco, California · Senior

Sponsorship not specified$167k-$199kDetected 1 day ago

A/B TestingProject ManagementSalesforceCustomer SuccessCustomer SupportIntercomLeadershipCollaborationMentoring

About the role

Intercom's Customer Success organization is scaling to meet the demands of a growing book of business and an increasingly complex customer landscape.
This role blends execution and strategic advisory.
The right person identifies the gap, recommends the path forward, and moves the work.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce.
Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
We're seeking a Senior Customer Success Enablement Manager based in San Francisco to serve as a strategic business partner to our Customer Success leadership team.
You'll build and ship enablement programs end-to-end, and you'll partner with senior leaders to shape direction, drive decisions, and bring a clear point of view to every stakeholder conversation.
Reporting to the Senior Manager Enablement, you will co-lead Customer Success enablement efforts and support global program launches.
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
Own the measurement framework for CSM performance - connecting program activity to behavior change to business outcomes.

The base salary range for candidates within the San Francisco Bay Area is $167,000-$199,000.
The base pay range is subject to change and may be modified in the future.

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Flexible paid time off policy
Paid Parental Leave Program
We are a well-treated bunch with awesome benefits!
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Partner directly with Customer Success Directors to define enablement priorities that align to retention, expansion, and customer health goals across all segments - bringing recommendations and proposed direction.
Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions.
Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

This listing is sourced directly from Intercom's careers page and normalized into a canonical job model.