Donatech
User Tech Support Specialist Sr
Fort Worth, TX, United States · Senior
Sponsorship not specifiedDetected 3036 days ago
Customer SupportCommunication
About the role
- Centrally headquartered in Fairfield, IA, Donatech is able to offer off-shore pricing with US Citizens!
- Also, Donatech frequently finishes in the top 25% of client scorecards.
- We believe this provides the best customer service and experience.
Requirements
- Demonstrated knowledge of personal computer hardware configuration and setup
Nice to have
- Demonstrated writing and typing ability
Skills
- Provide accurate and timely logging of problems and resolution for problems in the Enterprise Service Management software tool
- Administer user accounts via Active Directory, group membership and rights assignment based on established procedures
- Escalate problems as appropriate following Service Desk procedures
- Monitor enterprise systems and responds to events through the use of Solarwinds, SCCM, and SCOM
- Perform other duties as assigned.
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This listing is sourced directly from Donatech's careers page and normalized into a canonical job model.