Redwood Credit Union

Member Relationship Specialist

American Canyon, California · Full-time

Sponsorship not specified$24k-$31kDetected 15 days ago

ResearchLeadership

About the role

Join us and discover why you'll love working at Redwood Credit Union!
Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service.
Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

examine and collect proper loan documents. o Complete loan-funding process and recommend additional products or services to meet Member needs. o Research Member questions, problems, and complaints and respond with accurate information. o Safeguard member information and ensure confidentiality by following established policy and procedures.
Transactions: o Perform file maintenance on all types of accounts. o Perform accurate teller transactions and reconcile cash nightly.
Teamwork and Other Functions: o Conduct audits of Credit Union documents and files. o Answer phone and efficiently complete phone requests. o Participate in branch, departmental, and company meetings. o Perform branch opening and closing duties.
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs.
0% interest loan to support employees with expenses associated with the naturalization process.
Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process.

Knowledge, Skills and Abilities
Knowledge of financial institution products and services, including loans.
Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
Ability to communicate effectively both verbally and in writing.
Ability to identify errors and make corrections.
Ability to effectively cross-sell products and services using a needs-based sales approach.
Ability to work a rotating schedule which will include working on rotating Saturdays.
Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance.
Ability to stand, bend, stoop, sit, walk, twist, and turn.
Ability to lift up to 25 pounds.

Base starting range $24.00 to $31.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
Employee performance incentive plan
Salary Advancement- Merit increase based on performance
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

0% interest on garment, fitness, or home office equipment loan of up to $500
We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
Competitive medical, dental, and vision insurance, mental health offerings
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:

o Conduct audits of Credit Union documents and files. o Answer phone and efficiently complete phone requests. o Participate in branch, departmental, and company meetings. o Perform branch opening and closing duties.
25th largest credit union in the U.S. and the largest financial institution based in the North Bay
Recognized by Newsweek as one of "America's Best Credit Unions 2026"
Awarded a 5-Star Bauer Rating
Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
Top Corporate Philanthropists (#24)
San Francisco Business Times
Voted Best Places to Work in the North Bay 20 years in a row
World-class Employee Engagement scores
Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
Industry leading Net Promoter Scores across the U.S.
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer

RCU Discounts and Perks: • RCU employees are eligible for a.75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans t

This listing is sourced directly from Redwood Credit Union's careers page and normalized into a canonical job model.