Connexionpoint
Technical Account Manager
Remote - United States
Sponsorship not specifiedDetected 4 days ago
Project ManagementJiraCRMAccount ManagementCadenceCommunication
About the role
- The Technical Account Manager (TAM) sits at the intersection of client relationships, technical delivery, and internal project management.
- This role ensures that technical commitments made to clients are understood, tracked, and delivered on time - acting as the connective tissue between CXP's operations/IT teams and the client-facing account team.
- Participate in client meetings and calls as the technical point of contact, translating technical constraints and capabilities into clear, non-technical language for client stakeholders
Responsibilities
- Own technical accuracy of client-facing deliverables (SOWs, integration specs, reporting requirements, SLA definitions)
- Support client onboarding/implementation from a technical requirements standpoint
- Manage internal project timelines related to client technical deliverables (system integrations, reporting builds, platform configuration changes, new program launches)
- Maintain project trackers/status documentation and provide regular updates to Account Director and account team
- drive mitigation plans
- We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
- Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.
Requirements
- Working knowledge of contact center technology (dialers, CRM, call routing, IVR) and/or data/BI reporting platforms
- Experience with project tracking tools (Smartsheet, Jira, Asana, or similar)
- Bachelor's degree or equivalent experience
Compensation
- Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Benefits
- to help people protect their life, health and wealth so they can prepare for the good days ahead.
- Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
- 3-5 years of experience in technical account management, implementation, solutions consulting, or technical project management - BPO, contact center, or healthcare payer/health plan services background strongly preferred
Company info
- Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.
Equal opportunity
- Equal Opportunity employer.
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This listing is sourced directly from Connexionpoint's careers page and normalized into a canonical job model.