Ourhrconnect

Bilingual Customer Service Phone Advocate

Florence, South Carolina · Contract

Sponsorship not specifiedDetected 6 days ago

Customer SupportResearchCommunicationClaims Management

About the role

Summary Provides prompt, accurate, thorough and courteous responses to all telephone inquiries.
Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment.
Handle situations which may require adaptation of response or extensive research.

Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handle situations which may require adaptation of response or extensive research. Accurately document inquiries.
Maintain accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
Maintain basic knowledge of quality work instructions and company policies.
Maintain all departmental productivity, quality, and timeliness standards.
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Must be able to speak Spanish and English.
1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
Respond, research and/or assists with priority inquiries and special projects as required by management.
Required Experience: Must be able to speak Spanish and English.
Required Skills and Abilities: Excellent verbal and written communication skills.
Ability to handle high stress situations.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.

This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Required Education: High School Diploma or equivalent
Our Comprehensive Benefits Package Includes The Following:
We offer our employees great benefits and rewards.
You will be eligible to participate in the benefits the first of the month following 28 days of employment.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.
Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.
It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

This listing is sourced directly from Ourhrconnect's careers page and normalized into a canonical job model.