Chime Financial, Inc
Tech Lead Manager, Human Agent Tooling
San Francisco, CA, USA · Senior · Full-time
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About the role
- Chime is looking for a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety.
- You'll also remain deeply involved in the technical work, writing and shipping production code alongside your team.
Responsibilities
- As a Tech Lead Manager, you'll lead a squad of 3-5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery.
- The Human Agent Tooling team builds the software Chime's support agents use to understand member needs, take the right actions, and resolve issues quickly and safely.
- You'll help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster, safer, and more effective.
- Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration
- Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts
- Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms
- Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience
- Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale
Requirements
- Engineers are required to participate in on-call rotation.
- 5+ years of experience developing software in a production environment at scale
- Proven experience with Ruby on Rails or comparable frameworks
- To thrive in this role, you have
- Experience with transactional databases and caching systems
Nice to have
- Experience in fast-paced or early-stage environments is a strong plus
Skills
- This includes the agent workspace, case management tools, real-time member context, and access controls.
Compensation
- Below is the base salary offered for this role and level of experience.
Benefits
- Full-time employees may also be eligible for bonus(es), competitive equity, and benefits.
Company info
- Wage Notice $199,000 - $275,000 USD A little about us At Chime, we believe that everyone can achieve financial progress.
- From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life.
- Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.