Interrahealth

Interrahealth

Technical Support Specialist, L2

USA - Remote

Sponsorship not specifiedDetected 64 days ago
PythonC++HTMLCSSSQLAzureDevOpsJiraSalesforceCustomer SupportZendeskPostmanMedical DevicesCommunicationCollaborationProblem Solving

About the role

  • You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion.

Responsibilities

  • Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require
  • Mentor and support level 1 and level 2 technical support specialists
  • Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings
  • Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)

Nice to have

  • Typically requires a minimum of 5 years of related experience with a Bachelor's degree
  • or equivalent work experience.
  • Proficient in the use of Microsoft Office Suite
  • Desire to assist with and improve trouble-shooting documentation
  • Proficiency using developer tools, Postman and writing SQL queries is required
  • Superb problem-solving skills working on mission critical Software as a Service
  • Excellent verbal and written communication and presentation skills
  • Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)

Compensation

  • We invest in connection-join us for an annual offsite to collaborate, build relationships, and have some fun together.

Benefits

  • We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
  • Flexible scheduling and core collaboration hours (10:00 AM - 3:00 PM ET), giving you space for both deep work and real life.
  • 🌴Time off that you're expected to use
  • Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
  • 💙Comprehensive health coverage
  • Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
  • Includes company contributions to HSA/FSA accounts (based on plan selection).
  • 💰Financial wellness
  • Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey.

Company info

  • Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
  • The Role:
  • As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.
  • Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability.
  • Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
  • As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team.
  • You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality.
  • Your work directly supports customer satisfaction, retention, and long-term relationship strength.
  • Support in the development and documentation of processes and best practices to provide support for customers and product end users
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This listing is sourced directly from Interrahealth's careers page and normalized into a canonical job model.