KlearNow

Director, Compliance

United States · Director

Sponsorship not specified$135k-$160kDetected 28 days ago

ComplianceProject ManagementAccount ManagementLogisticsCustomer Success

About the role

Act as a knowledge leader in customs compliance as an escalation point for Internal Stakeholders: Operations, Customer Success, Sales, Marketing, Finance, Product and Engineering.
Other duties that may arise through the normal course of business.

Think training, data / document alignment, timely customs clearance tracking, entry updates / corrections oversight, ACH, CBP notices, and general guidance on topics such as tariff changes, recon, duty drawback, ACE reporting, and data analytics.
Support pre- and post-entry activity including but not limited to, liaising with importers and broker partners for timely and accurate clearance, exception management audits, invoice/statement escalations, CBP/CBSA requests, and special projects such as tariff planning.
Manage PSCs/Protests tracking in the US and Corrections/Adjustments in Canada.
Ongoing (weekly, biweekly, monthly) meetings with the broker partners and ABI users.

Demonstrated ability to articulate and translate complex concepts between various audiences with varying natural parlance and levels within an organization.

Prior experience managing a large customs brokerage operation and/or customs broker network as an enterprise-level importer.
Project management instinct with proactive deliverable tracking, early risk flagging, keeping concurrent-stakeholder initiatives on track, and holding team members accountable.
Able to competently navigate formal sources as needed such as CSMS, FRNs, and/or D-Memos.
Proven success liaising with CBP, CBSA, PGAs, and/or other government agencies.
Familiar with various modes of transport, northern, and southern border operations.
If that sounds like the kind of work that gets you out of bed in the morning, we want to talk.
Minimum 10 years in customs brokerage, trade compliance, account management or a combination, ideally for/with enterprise-level customs brokerage operations.

Excited to pioneer emerging technologies and integrate them into defensible operations.

Supervise a team of Broker Partner Success (BPS) and Post-Entry Analysts remotely including coordination of weekend, holiday, and ongoing time zone coverage plans to support business continuity across the US and Canada.

The scope of this team entails liaising with KlearNow's customers and customs broker partners to facilitate customs business without conducting customs business by KlearNow directly.
Our platform digitizes and accelerates the import/export lifecycle for customs brokers, freight forwarders, and importers.

This listing is sourced directly from KlearNow's careers page and normalized into a canonical job model.