eClerx
Client Support Analyst
Raleigh, North Carolina, United States · Junior · Full-time
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About the role
- The Analyst also plays a key role in triaging and prioritizing client issues for timely resolution, while contributing to ongoing performance metrics and process improvement initiatives aimed at reducing turnaround times.
Responsibilities
- Assist with developing and adhering to performance metrics, and provide continued recommendations for process improvement to reduce turnaround times for existing processes
- Provide direct client training to drive adoption of the voting platform
- Support onboarding of new Lenders for the voting platform
- Provide ongoing support to new clients with training and manual processing of votes, launching amendments, and walkthroughs of the voting platform
- Experience providing client training or onboarding support, particularly for new systems or platforms
Requirements
- 1-3 years of experience in a client support, operations, or analyst role - typically within financial services, loan servicing, syndicated lending, or agent bank operations
Nice to have
- Prior experience with loan or amendment documentation, or exposure to syndicated loan market processes, is a strong plus
- Bachelor's degree in Business, Finance, or a related field preferred
- equivalent work experience may be considered in lieu of a degree
Skills
- Client Support Analyst
Company info
- We are also committed to protecting and safeguarding your personal data.
This listing is sourced directly from eClerx's careers page and normalized into a canonical job model.