Findigs

Findigs

Senior Customer Success Manager

New York, NY · Senior

No sponsorship$145k-$175kDetected 330 days ago
Product StrategyHubSpotSalesforceCRMSalesCustomer SuccessLeadershipCommunicationProblem Solving

About the role

  • The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform.
  • We are the voice of the customer internally, and the face of Findigs externally.
  • This position is NYC-based, with an expectation of working from our New York office 3-4 days a week.

Responsibilities

  • Beyond day-to-day support, our team's insights are the foundation for customer retention, product strategy, and long-term growth.
  • This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience.
  • As a Findigs Senior CSM, you will own the post-sale lifecycle for a portfolio of accounts, focusing on driving platform adoption, demonstrating value, and fostering long-term partnerships.
  • Drive net new revenue growth and retention across a portfolio of clients, ensuring they achieve their business outcomes using the Findigs platform.
  • Develop and execute strategic account plans that encourage platform adoption, retention, and expansion opportunities within your portfolio.
  • Navigate org-level complexity with ease, build deep relationships with client leadership up to the VP/C-suite level, and operate as a trusted strategic advisor
  • Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies.
  • You don't wait for a better tool to be handed to you - you find it or build it yourself.
  • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.

Compensation

  • Competitive OTE + Pre-IPO equity.

Benefits

  • Competitive Compensation: Competitive OTE + Pre-IPO equity.
  • Generous Time Off: We trust our team to manage their own time and workload.
  • That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge.
  • Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.

Company info

  • Findigs is on a mission to make renting work for all of us. Renting is one of life's most critical experiences, yet the process is often slow, opaque, and unfair. We're changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We're growing fast - fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we're not just improving the rental process
  • we're setting the new standard for the entire industry. We're aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you're ready to modernize one of the most essential industries, we'd love for you to be a part of it.
  • Findigs is on a mission to make renting work for all of us.
  • Renting is one of life's most critical experiences, yet the process is often slow, opaque, and unfair.
  • We're changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters.
  • We're growing fast - fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber.
  • With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we're not just improving the rental process; we're setting the new standard for the entire industry.
  • We're aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale.
  • If you're ready to modernize one of the most essential industries, we'd love for you to be a part of it.
  • A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.

Equal opportunity

  • equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies.
  • We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies.

Visa & Work Authorization

  • Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time.
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This listing is sourced directly from Findigs's careers page and normalized into a canonical job model.