Savista

Supervisor Patient Eligibility

Prime Healthcare - Dallas Regional Medical Center · Full-time

Sponsorship not specified$25k-$30kDetected 30 days ago

ComplianceRecruitingHIPAAEpicCernerEHR/EMRPatient CareLeadershipCommunicationCollaborationProblem SolvingOrganizational SkillsAccounts Payable

About the role

This role combines hands-on responsibilities with supervisory functions, ensuring smooth operations and exceptional service delivery to our client(s).
Work Schedule and Location: - Work Hours: Full time, non-exempt hourly position.
The salary range for this role is from $25.00 to $30.00 per hour.

Lead, manage, and develop a team of Eligibility Specialists, ensuring alignment with organizational goals and standards.
Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary.
Create and deliver training programs, ensuring colleagues are equipped with knowledge and skills to succeed in their roles.
Collaborate with senior leadership to develop and execute strategies for improving patient eligibility processes and outcomes.
Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability.
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
Demonstrate genuine care for patients' needs and concerns, building trust and rapport.

Regular travel to support colleagues at multiple facilities and build strong relationships with hospital leadership and external stakeholders will be required.
Core work hours will be between 8:00am - 4:30pm with flexibility and occasional overtime hours required to meet business needs.
Proficiency in English and Spanish
Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues.
Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.

Dallas Medical Center- 7 Medical Pkwy, Farmers Branch, TX, 75234
Pampa Regional Medical Center- 1 Medical Plaza Pampa TX, 79065
Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
Efficiently use multiple systems and databases to gather, track, and report on patient data.
Complete special projects, as assigned.

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations.

Bachelors Degree in healthcare administration, business, other related field or equivalent experience.
At least 5 years of experience in healthcare eligibility, revenue cycle, or financial counseling roles, with successful demonstration of leadership or mentor experience.
Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.

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