Fis Management Services LLC
Representative Lead, BPS Client Service & Support
US WI MKE 4900, USA · Mid
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About the role
- At FIS, our technology and our people are moving forward.
- We advance the way the world pays, banks and invests.
- Together, we innovate to help our colleagues, clients and communities succeed.
Responsibilities
- Representative Lead, BPS Client Service & Support
- In this role, you will manage day-to-day client servicing, reporting, and issue resolution across multiple client accounts.
- You will drive communication, transparency, and operational performance through proactive coordination and structured reporting.
- Manage and track technical and operational issues through full lifecycle resolution
- Analyze operational data and trends to support continuous process improvement
- Maintain organized tracking systems for deliverables, issues, and action items
Requirements
- Bachelor's degree or equivalent experience in financial services, business operations, or related field
- Demonstrated experience in financial services operations
- Strong client service experience with ability to manage multiple client relationships simultaneously
- Highly organized with strong attention to detail and ability to track issues end-to-end
- Experience collaborating across cross-functional teams in a fast-paced environment
- Success is measured by client satisfaction, operational efficiency, and the ability to anticipate and resolve issues across the service lifecycle.
Nice to have
- Financial services operation experience 4+ years
- Experience working in a middle office or client-facing operations environment 4+ years
- Familiarity with reporting tools or AI-enabled solutions such as Copilot
- Knowledge of wealth management or banking operations
- Experience leading team huddles, client calls, or operational reviews
- Strong analytical skills with ability to interpret operational data and trends
- At FIS, you can grow your career as far as you want to take it.
- Opportunities to make an impact in fintech
Skills
- Excellent verbal and written communication skills with confidence presenting to clients
Compensation
- Competitive salary and benefits
This listing is sourced directly from Fis Management Services LLC's careers page and normalized into a canonical job model.