1X Technologies

Senior Manager Robot Services

San Carlos, CA · Senior

Sponsorship not specified$180k-$240kDetected 35 days ago

Robotics

About the role

The Fleet Operations team is responsible for keeping our robotic fleet healthy, reliable, and ready for deployment.
Your work will directly impact robot reliability, fleet uptime, and the long-term scalability of 1X's service operations.
Establish repair, refurbishment, and return-to-service processes that improve fleet uptime, repair turnaround time, and operational efficiency.

We're building humanoid robots that work in home - doing the chores, handling the tasks, and giving people their time back.
NEO is our flagship - a home robot designed to move, learn, and operate in the real world alongside real people.
We're scaling, we're hiring with intention, and we need people who want to build something that will genuinely change how humans spend their time - safely creating abundance for all.

Bachelor's degree in Engineering or another technical discipline.
8+ years of experience leading maintenance, repair, service engineering, sustaining engineering, or related technical operations functions.

Experience supporting robotics, autonomous systems, electric vehicles, aviation, or other complex electromechanical products.
Experience scaling maintenance, repair, depot, or refurbishment operations in a high-growth environment.
Familiarity with reliability engineering, failure analysis methodologies, and serviceability principles.
Experience implementing repair tracking systems, service data infrastructure, or operational performance metrics.
Experience operating within safety-critical or highly regulated environments requiring traceability and process discipline.

Comprehensive medical, dental, and vision coverage
Generous paid time off, company holidays, and parental leave
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options
Commuter benefits (transit and parking)
Short-term and long-term disability, and life insurance
Employee Assistance Program (EAP) for mental health, financial, and personal support

Build and scale a high-performing Robot Services organization capable of supporting fleet growth from prototype volumes to production-scale operations.
Develop structured failure analysis and root cause investigation processes that drive measurable improvements in robot reliability.
Hire, develop, and lead a team of technicians and engineers while creating clear organizational structure, ownership, and career progression.
Partner with Engineering, Manufacturing, Quality, and Reliability teams to translate service learnings into product and process improvements.
Proven leader capable of building technical teams and operational functions from the ground up.
Deep understanding of electromechanical systems, diagnostics, troubleshooting, and repair methodologies.
Strong operational mindset with the ability to create scalable processes, metrics, and workflows.
Hands-on technical capability and willingness to engage directly with complex system failures when needed.
Exceptional cross-functional collaboration skills with the ability to influence engineering and operational decisions through data and technical insight.
We've been at this since 2014 and we're at the point where the hard problems are behind us and the hard work is in front of us.

1X is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, justice system impact, or any other characteristic protected under applicable federal, state, or local law.

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This listing is sourced directly from 1X Technologies's careers page and normalized into a canonical job model.