Pultegroup
Customer Care Manager II
Jacksonville, FL · Mid
Sponsorship not specifiedDetected 8 hours ago
RecruitingCustomer SupportLeadershipCommunication
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
- PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings.
Responsibilities
- Lead root-cause analysis.
- Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
- Establish and maintain positive customer relationships.
- Responsible for the build quality confirmation of the home before delivery to the customer.
- Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
- Perform other duties as assigned.
- Sets objectives for own area to meet the objectives or goals of projects and assignments.
- May provide guidance and assistance to entry level professionals and/or support employees.
Requirements
- Typically requires a University degree or equivalent experience and minimum 2-4 years of prior relevant experience.
- Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
- Knowledge of cost management principles and practices
- Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building.
- Ability to work in various weather conditions - heat, rain, cold, etc.
Benefits
- We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an
Company info
- Manage trades to completion of service requests to customers' satisfaction.
- Responsible for customer satisfaction metrics related to customers serviced.
Equal opportunity
- Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
- equal opportunity to participate in the
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This listing is sourced directly from Pultegroup's careers page and normalized into a canonical job model.