Applebank

Contact Center Representative- Level 1

Garden City, NY

No sponsorship$40k-$55kDetected 31 days ago

ExcelCustomer SupportCommunicationProblem SolvingMentoringMicrosoft Office

About the role

This role is responsible for efficiently resolving client issues in accordance with contact center protocols, complaint management procedures, and departmental standards.

Deliver outstanding customer service to both external and internal clients, ensuring their financial needs are met.
Recommend solutions to resolve customer issues, ensuring first-call resolution through effective communication with management and relevant partners.
Document and address complaints promptly and effectively in accordance with complaint management policies.
Maintain adherence to call quality and service standards.
Address general inquiries, provide basic ATM and debit card assistance, assist with online banking support, third-party vendor inquiries, and general questions about products and services.
Perform additional duties and responsibilities as assigned.
The Contact Center Representative I delivers courteous and effective service to all Apple Bank clients, including both internal and external customers.
Demonstrates refined telephone etiquette and the capability to deliver consistent service quality under pressure.
Maintains a positive, team-oriented attitude.

0-1 years of experience in a banking environment preferred; call center experience is advantageous, along with familiarity with online banking applications.

A high school diploma or GED is required.
Strong interpersonal and verbal and written communication skills.
Exceptional customer service abilities.
Excellent analytical and problem-solving skills.
Bilingual proficiency in Spanish is considered an asset.
Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint.
Knowledgeable in online and mobile banking platforms as well as bill payment services.
Capable of efficiently multitasking across various systems.
Willingness to work a flexible schedule, including evenings and weekends.
Ability to consistently adhere to a set schedule.

This listing is sourced directly from Applebank's careers page and normalized into a canonical job model.