talon
Director, Project Management
Portsmouth, New Hampshire · Director
Sponsorship not specifiedDetected 21 days ago
Project ManagementJiraConfluenceStakeholder ManagementCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- Reporting to the Vice President of Customer Success, this role is responsible for establishing project management standards, driving operational excellence, and overseeing implementation project delivery across the organization.
- This critical role requires deep expertise in project delivery, cross-functional coordination, and process optimization.
- Remote or hybrid work options are not available for this role.
Responsibilities
- Own the implementation project management function, including methodology, governance, reporting, and execution standards.
- Drive accountability across cross-functional teams to ensure project commitments, milestones, dependencies, and deliverables are achieved.
- Establish and continuously improve project management processes, templates, playbooks, and best practices that support scalable growth and consistent implementation outcomes.
- Partner with the TALON Implementation Manager to oversee client implementations from sales handoff through successful go-live.
- Lead implementation governance and escalation processes to ensure timely resolution of issues impacting delivery.
- Own Rocketlane as the system of record for implementation delivery, ensuring consistent project governance, reporting, milestone tracking, and operational visibility.
- Develop dashboards, KPIs, and reporting mechanisms to measure implementation performance, project efficiency, resource utilization, and client readiness.
- Drive continuous improvement initiatives that increase implementation scalability, predictability, and quality.
- You will partner closely with Client Success, Product, Engineering, and Engagement teams to ensure implementations are delivered on time, within scope, and aligned with client objectives.
- You will provide leadership across multiple concurrent projects, drive accountability for project execution, and develop scalable project management practices that support TALON's continued growth.
Requirements
- Experience leading project managers or implementation teams with responsibility for delivery performance and organizational outcomes.
- Advanced expertise with project management platforms such as Rocketlane, Jira, Confluence, Asana, Smartsheet, or similar tools.
- Strong executive communication and stakeholder management skills, with the ability to influence decisions across technical and business teams.
- Experience managing implementation portfolios involving multiple concurrent client deployments.
- Required Experience
- 8+ years of experience in project management, implementation delivery, program management, or operations leadership within healthcare technology, SaaS healthcare, employee benefits, health plans, or related healthcare organizations.
- Proven experience building and improving project management processes, governance frameworks, and operational reporting.
- Exceptional organizational, analytical, and problem-solving skills with the ability to manage competing priorities across multiple initiatives.
- Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field
- Strong understanding of health plan structures, employer benefits administration, healthcare data integrations, and healthcare technology implementations.
- Project Management Professional (PMP) certification.
- Experience leading implementation programs in a growth-stage SaaS, healthcare technology, or employee benefits organization.
- Company Benefits
Nice to have
- Preferred Experience
Benefits
- As Director, Project Management at TALON, you will lead the planning, governance, and execution of client implementation projects, ensuring successful delivery of TALON's healthcare technology solutions.
- As the industry pioneer in transparent healthcare pricing, we are experts in leveraging price transparency and consumer-centric principles to produce optimal outcomes.
- We've built the ultimate suite of software services designed to protect healthcare consumers from overpaying for care.
This listing is sourced directly from talon's careers page and normalized into a canonical job model.