Sophos
Customer Success Operations Coordinator
Canada
Sponsorship not specified$66k-$110kDetected 42 days ago
Machine LearningComputer VisionCybersecurityDetection EngineeringSalesforceCRMCustomer SuccessResearchLeadershipCommunicationCollaboration
About the role
- Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Responsibilities
- Support day-to-day administration of ChurnZero, including journey, campaign, and playbook configuration
- Manage segmentation, audience targeting, and user access
- Maintain documentation, playbooks, and SOPs
- Support automated customer communications and task workflows
- Data & Reporting Support
- Maintain data quality through audits, imports, and validation
- Support dashboards and reporting for leadership
- Partner with Sales Ops, Support, IT, and other teams
- Support rollout of tools, workflows, and initiatives
Requirements
- 2-4 years of experience in operations, customer success, or systems coordination roles
- Experience with Customer Success or CRM platforms (ChurnZero required)
Nice to have
- Experience in SaaS or Customer Success environments preferred
Skills
- Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks.
- Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Compensation
- In Canada, the base salary for this role ranges from $66,000 to $110,000.
- In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.
Company info
- Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services.
- Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
- Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM.
- Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business.
- Role Summary Sophos is looking for a Customer Success Operations Coordinator to support the execution, administration, and continuous improvement of Customer Success systems, processes, and programs.
- This role will play a critical part in scaling Customer Success by owning operational workflows, supporting the administration of platforms such as ChurnZero, and identifying opportunities to automate and optimize customer-facing processes using tools like Power Automate and AI capabilities.
- You will partner closely with Customer Success, Sales, Support, and Operations teams to improve efficiency, ensure data integrity, and enable consistent customer experiences at scale.
Visa & Work Authorization
- While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
This listing is sourced directly from Sophos's careers page and normalized into a canonical job model.