Lendingtree LLC
Sr. Manager, Consumer Insights
Charlotte, NC, United States · Senior
No sponsorshipDetected 34 days ago
Performance ManagementResearchLeadershipCommunicationMentoringPublic Speaking
About the role
- At LendingTree, we help people make smarter financial decisions during some of life's biggest moments.
- As Senior Manager, Consumer Insights, you'll bring the voice of the customer into product, marketing, brand, and business decisions.
Responsibilities
- Lead and scale qualitative and quantitative research programs, including customer discovery, evaluative research, surveys, brand tracking, NPS, segmentation, conjoint analysis, driver analysis, and statistical modeling.
- Build and evolve customer insight capabilities, processes, dashboards, and measurement frameworks that track customer sentiment, behavior, and business performance over time.
- Translate research findings into clear recommendations that influence product, marketing, brand, and business strategy, help teams prioritize effectively, and support executive decision-making.
- Partner across Product, Design, UX, Engineering, Marketing, Brand, Analytics, executive leadership, and external research partners to drive alignment and action.
- Build credibility with senior leadership through rigorous research, thoughtful analysis, and compelling storytelling.
- Manage agencies and research vendors, ensure research investments connect to business impact, and continue to grow organizational research maturity.
Requirements
- 8+ years of experience in consumer insights, market research, customer insights, or a related field.
Compensation
- Develop annual research priorities and balance proactive insight generation with stakeholder-driven research needs.
Company info
- Serve as a strong advocate for customers and users by bringing their needs, motivations, and pain points into strategic and day-to-day decisions.
- Challenge assumptions with evidence and keep teams focused on customer problems before jumping to solutions.
Visa & Work Authorization
- Additionally, this position does not offer visa sponsorship.*
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This listing is sourced directly from Lendingtree LLC's careers page and normalized into a canonical job model.