Linxup
Helpdesk Associate
Chesterfield, MO
Sponsorship not specifiedDetected 59 min ago
SalesforceCustomer SupportCAMVoIPCommunicationMentoring
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37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand.
- These inbound inquiries can be in the form of telephone calls, chats, emails, or cases.
- All interactions should be documented for business use.
Requirements
- 1+ years of experience in a helpdesk contact center or support role
- Excellent written and verbal communication skills required
- Ability to learn fast in a non-traditional training environment
- Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
- Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship
- Ability to type well and at a fast pace
Nice to have
- Technical troubleshooting experience in GPS or comparable industry preferred
Skills
- Linxup offers products and solutions that help thousands of field service fleets solve real business problems.
Compensation
- Position offers a Base Salary
Benefits
- We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:
- Medical, Dental, Vision, Life and 401(k) benefits are offered
- Paid Time Off (PTO)
- Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
Company info
- Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.
- Company promotes work/life balance to achieve maximum performance professionally and personally
- Communicate effectively with customers via phone, chat, and email
- Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers
- Save customers that are looking to end their relationship with Linxup
- Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer
This listing is sourced directly from Linxup's careers page and normalized into a canonical job model.