Redhorse Corporation

Case Support Manager

Quantico, VA

No sponsorship$125k-$150kDetected 233 days ago

Customer SupportCommunicationOrganizational Skills

About the role

Redhorse Corporation is seeking a Case Support Manager to guide investigative personnel through the technical, legal, and operational requirements necessary to deploy Computer Network Operations (CNO) capabilities.
The Case Support Manager will support mission planning, authority validation, technical coordination, operational documentation, and communication across technical and non-technical leadership.
The ideal candidate will possess strong organizational skills, exceptional communication abilities, and the capacity to translate complex technical processes into actionable guidance for a diverse set of mission partners.

Maintain situational awareness of active operations and provide timely updates to mission partners and leadership.
Technical Support & Stakeholder Engagement:
Document all case activity, operational decisions, approvals, and outcomes in accordance with program standards.

5+ years of experience supporting government investigations, cyber operations, CNO/CNE activities, or similar mission environments.
Demonstrated ability to interpret and apply court-authorized technical collection authorities, warrants, and governing legal frameworks.
Strong understanding of CNO operational workflows, mission planning, and technical capability deployment.
Exceptional communication skills with the ability to brief complex technical concepts to non-technical personnel and senior leaders.
Experience coordinating multi-disciplinary teams and managing complex cases with multiple dependencies.
Experience supporting investigative entities, legal personnel, or operational compliance teams.
Familiarity with cyber operations tools, data routing processes, and technical collection systems.
Knowledge of national-level legal and oversight frameworks governing technical collection activities.

About the Organization Now is a great time to join Redhorse Corporation.
Provide daily guidance to investigative stakeholders regarding legal authority requirements for technical collection activities.
Ensure operational actions align with established legal frameworks, warrants, approval processes, and oversight mechanisms.
Serve as the primary point of contact for administrative and compliance-related matters throughout the lifecycle of each case.
Advise investigators and case personnel on available technical capabilities and their alignment with mission requirements.
Coordinate with technical teams to schedule, deploy, and monitor mission tools and capabilities.
Communicate effectively with both technical and non-technical stakeholders to explain operational steps, constraints, and outcomes.

This listing is sourced directly from Redhorse Corporation's careers page and normalized into a canonical job model.