Mwe
Guest Experience & Hospitality Supervisor
Chicago · Full-time
Sponsorship not specified$83k-$105kDetected 30 days ago
ExcelInventory ManagementCommunicationCollaborationOrganizational SkillsMicrosoft Office
About the role
- The Guest Experience Supervisor is responsible for overseeing the daily operations of the firm's front office, conference center, and hospitality services to ensure a seamless and professional experience for our internal and external clients.
- This role provides direct supervision to the Hospitality Supervisor, Guest Experience & Hospitality Coordinators and front-line staff, ensuring service excellence, operational efficiency, and adherence to firm policies.
- The Guest Experience & Hospitality Supervisor plays a key role in maintaining a welcoming and high-performing workplace environment.
Responsibilities
- Supervise and support Guest Experience & Hospitality Coordinators and other front-line staff, providing guidance, training, and day-to-day direction to maintain high service standards.
- Assist in developing and enforcing policies and procedures to improve efficiency and workplace experience services.
- Ensure seamless coordination of conference room scheduling, catering, audio-visual support, and guest office assignments.
- Collaborate with HR, Facilities, and IT teams to facilitate smooth office operations, including onboarding support for new employees and visiting professionals.
- Gather and implement feedback to continuously enhance service quality and the overall workplace experience.
- Ensure compliance with firm policies, security protocols, and building regulations for all visitors and operational functions.
Requirements
- The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear
- They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.
- Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
- Knowledge of videoconference systems
- Ability to handle confidential and sensitive information with the appropriate discretion
- Ability to work under minimal supervision
- Ability to work in a fast paced, time-critical environment
Nice to have
- Bachelor's degree preferred
Skills
- Strong written and verbal communication skills
- Strong organizational skills
- Strong client service skills
Compensation
- Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.
Benefits
- Wellness is integral to building a successful career and a rich life.
This listing is sourced directly from Mwe's careers page and normalized into a canonical job model.