Proof

Dispatch Specialist (Detroit, MI)

Detroit, MI · Contract

Sponsorship not specified$20k-$23kDetected 21 days ago

Outbound SalesLogisticsCustomer SupportCommunicationTime ManagementOrganizational Skills

About the role

A Dispatch Specialist I is the front line of Proof's marketplace.
You ensure all service of process jobs in your territory are successfully dispatched by connecting job opportunities with independent contractor process servers.
You negotiate fairly with both clients and servers and learn from every job outcome.

Keep jobs moving and own your queue. Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn't pile up. Meet SLA targets and make the best decision for our clients and the process servers.
Build relationships with servers. Servers are independent contractors who choose which jobs to take. Call, text, and email them respectfully and professionally. Take notes on their preferences. Find solutions that work for both sides of the marketplace.
Document everything. Keep records of client and server communications and the decisions you made on the job.
Support your peers. Help teammates solve problems when they ask. Contribute to an overall team that runs better because you're on it.
Use data to learn. Use data and dashboards to track your own performance, identify trends, and improve your decisions and workflows.
Detail-oriented and organized. You don't let things slip through the cracks. Your task queue stays clean. You write clear notes that support your decisions.
Own a territory.

You can hold a price, explain the why, and find creative paths forward when the first option doesn't work.
1-3 years of professional experience (dispatch, logistics, operations, customer service, or related).
Proficiency in MacOS and Google Suite (Gmail, Sheets, Docs, Slides).
Strong verbal and written communication skills.
Comfortable making outbound phone calls every day.
Experience or natural ability building trust-based relationships, especially with independent contractors or other partners.
Excellent time management and organizational skills
able to manage multiple priorities under tight deadlines.
Comfortable in fast-paced environments with frequent change.
Rapid learner - able to embrace new technology and new procedures quickly.

Medical, dental, vision, disability insurance, and 401(k) options
Flexible Time Off (FTO) and paid holidays
Become the subject-matter expert on the operational requirements (e.g., regional licensing and coverage rules) for the regions you're assigned.

This listing is sourced directly from Proof's careers page and normalized into a canonical job model.