Daniels Health

Customer Service Lead

West Palm Beach, FL

Sponsorship not specified$55k-$60kDetected 6 days ago

SalesforceLogisticsCustomer SupportLeadershipCommunicationProblem SolvingMentoringAdaptabilityMicrosoft Office

About the role

To find out more of what a day in the life with our customer service team looks like visit - https://www.danielshealth.com/customer-service Who are we?
Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden.
In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates.

Maintain and update filing, inventory and database systems (both manual and computer processes)
Printing and distributing process documents for daily production
Support with routing and rerouting of our trucks on a daily/weekly basis
Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience.
As a lead within our customer service team, you will both directly interact with our customers, as well as driving behavior of other team members to deliver a quality customer experience.
Self-motivated to problem-solve and leverage a team to drive resolutions for a customer
Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service
Ability to lead and motivate a team while modelling a strong code of ethics and respect for others

Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation

Liaising with all departments and customers on account changes (billing, sales and logistics)

This listing is sourced directly from Daniels Health's careers page and normalized into a canonical job model.