Vori
Customer Support Representative
USA
Sponsorship not specifiedDetected 153 days ago
iOSCustomer SupportZendeskLeadershipCommunicationProblem Solving
About the role
- As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding,
- installers, and advanced support teams to deliver a consistent and high-quality customer experience.
Responsibilities
- Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system
- Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting
- Clearly document issues, steps taken, and resolutions within the support ticketing
- Escalate complex or unresolved issues to higher-level support or engineering teams with
- Collaborate with onboarding and installation teams to support newly live stores
- Identify recurring issues and provide feedback to product and support leadership
- Comfort working in a fast-paced, high-volume support environment
Requirements
- 1-3 years of experience in technical support, customer support, or retail
Nice to have
- Experience using ticketing systems such as Zendesk, Freshdesk, or similar
Skills
- Required:
- technology support
- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi
- troubleshooting)
- Experience supporting POS systems or retail software
- Basic understanding of grocery store front-end operations
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work scheduled shifts, including evenings or weekends if required
- Preferred:
- Experience supporting grocery, retail, or hospitality POS systems
- Familiarity with payment processing and EMV devices
Company info
- Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing
- Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments
- As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware.
- This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout.
This listing is sourced directly from Vori's careers page and normalized into a canonical job model.