Alarm.com
Technical Support Representative
Liberty Lake, Washington · Mid
Sponsorship not specifiedDetected 15 days ago
LinuxCustomer SupportCommunication
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odds of building a lasting career here
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them.
- With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization.
Responsibilities
- As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use.
- In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner.
- Assist the department with creating knowledge base articles to increase customer self-support.
Requirements
- 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
- Must be able to work in a team-based collaborative environment
Nice to have
- Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
- Knowledge of Security Industry (Cameras, DVR's, Sensors, Relays, etc.)
- Knowledge of electrical wiring, proper grounding, etc.
- Knowledge of Linux OS
Skills
- Troubleshoot network communications including router issues, WAN link outage, and switch problems.
- Troubleshoot software/hardware, user processes and mechanical operation.
- Demonstrate OpenEye's core value of Heroic Customer Service by providing friendly and professional service.
- Learn new technologies and take on more responsibilities as the organization grows.
- Other duties as assigned.
Company info
- OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye's solutions are available globally through a trusted network of certified service providers.
- OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.
- OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention.
- For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.
- Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world.
- OpenEye's solutions are available globally through a trusted network of certified service providers.
- OpenEye is a subsidiary of Alarm.com.
- Learn more at www.openeye.net.
- You will provide phone and email support to our customers for a variety of our video security products.
- Support customers over the phone, email, and/or remote automation interfaces.
Visa & Work Authorization
- Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
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This listing is sourced directly from Alarm.com's careers page and normalized into a canonical job model.