Wynn Resorts

Assistant Shift Manager – Cage Operations

Everett, MA, United States

Sponsorship not specifiedDetected 2 days ago

Performance ManagementLeadershipCommunicationMicrosoft Office

About the role

It is the largest private single-phase development in the history of the Commonwealth.
Job Description Salary Pay: $69,000.00 - $69,000.00 The Encore Boston Harbor Assistant Shift Manager- Cage Operations will assist in the daily operations of the Cashiers Cage.
This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage.

Assists in the management of day to day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction.
Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Manages and assists cashiers and Ticket Redemption Unit (TRU) Leads.
Maintains high Team Member morale and good customer relations.
Performs any other job-related duties as assigned.
This position will oversee and manage the activities of the Count Rooms to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements.

21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Reliable, consistent, and punctual attendance is required.
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
effects changes required for improvement.

High school degree or equivalent required.
Bachelor's Degree in a related field or equivalent experience preferred.
Minimum 3 years of Casino experience, 1 year in a leadership role required.
Minimum 2 years of years Sports Book Management experience is also preferred but not required, with a prior leadership role preferred.
Candidates must have skill with 10-key, the operation of wagering systems and Ticket Issuing Machines
Requires general computer skills, basic knowledge of Microsoft Office required.
Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Ability to respond to common inquiries from other employees or guests.
Fluency in English.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Second language a plus.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Maintains relevant knowledge of industry through continuing education and training.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

This listing is sourced directly from Wynn Resorts's careers page and normalized into a canonical job model.