ServiceNow
Staff Software Engineer-Voice Connectivity
Santa Clara, California, United States · Staff+
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$20,575 more — $187,075 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $187,075 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Developers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · San Jose-Sunnyvale-Santa Clara, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 90%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Integrate with CCaaS and telephony platforms.
- Work directly inside a customer's telephony, CTI, and CCaaS environment - mapping their existing architecture, standing up and tuning the connection into ServiceNow's Voice ecosystem, and troubleshooting live issues on their network and vendor stack.
- Specify precisely and direct engineering work.
Responsibilities
- Software engineering fundamentals. Strong command of data structures, algorithms, system design, APIs, data modeling, and testing.
- Call path reliability and observability. Ability to design for failover and graceful degradation across carriers and vendors, and to instrument, monitor, and diagnose connectivity issues in production.
- Working knowledge of how a hosted voice and agent ecosystem - such as ServiceNow's Voice/CTI and Native Voice Controls - consumes audio, signaling, and event streams, enough to design an integration the platform can reliably use without building the agent logic itself.
- Specification precision and architectural judgment. Ability to define integration and connectivity problems rigorously enough for another engineer to implement correctly, and sound judgment on build-versus-integrate tradeoffs across vendor ecosystems.
- Build the connectivity layer. Design, build, and operate the SIP trunking, signaling, and media integrations that connect a customer's telephony and CCaaS platform to ServiceNow's Voice/CTI and Native Voice Controls ecosystem.
- Deliver as a forward deployed engineer, embedded in the customer's environment.
- Collaborate across product, design, and engineering.
- Partner with product managers, voice AI agent engineers, and platform teams - Voice/CTI, CCaaS, and Native Voice Controls - to define integration requirements, align on tradeoffs, and communicate capability and risk clearly.
- Enterprise domain depth. Customer service, contact center operations, or enterprise IT/telephony operations, at a depth sufficient to challenge a requirement rather than only implement it.
- Build the connectivity layer.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
- Experience with SIP trunk provisioning, PSTN/carrier relationships, number porting, and codec-level audio handling below the application layer.
- Deep, hands-on experience with one or more major CCaaS platforms - such as Genesys, NICE, Five9, or Amazon Connect - beyond generic integration patterns.
- Experience with tracing, monitoring, and analysis tooling for real-time communications systems, and analysis of production call and connectivity data at scale.
- Practical knowledge of SIP, RTP/SRTP, WebRTC, codecs, media gateways, and the latency, jitter, and packet-loss characteristics of live audio.
- Working knowledge of risks specific to telephony integrations - SIP security, media encryption, call-recording and PII handling, over-broad access - translated into concrete guardrails and monitoring.
- Years of Experience.
Nice to have
- Advanced degrees or certifications are a plus but are not a substitute for a demonstrated record of shipping reliable, production voice and telephony connectivity.
Skills
- Key Competencies, Skills, and Experience
Compensation
- $167k-$291k
Benefits
- Monitor connectivity health across live customer deployments, triage call-path incidents, and feed recurring failure patterns back into architecture and runbooks.
Company info
- Comfort working directly with customers inside their telephony environment under incomplete information and fixed timelines, and credibility communicating capability, limitation, and risk to non-engineers.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.