Interaction
MTS - Support Engineer
Palo Alto, California
Sponsorship not specifiedDetected 40 days ago
TypeScriptPythonGitRESTDesign SystemsZendeskResearch
About the role
- Bug management: Triage incoming issues, reproduce them, fix the small ones yourself, and dispatch the rest as precise Devin requests or clean escalations to engineering.
- Every issue you see twice should become an automation.
- We work mostly in Typescript and some Python, but lack of experience in these specific languages is not a deal breaker.
Responsibilities
- Support volume scales with it.
- Our current team is strongly connected and talent-dense, with backgrounds from Jane Street, MIT/Stanford research, and International Olympiads, but we care more about experience building than your pedigree.
- You own the entire support surface and make it run itself.
- Live support: Real-time chat with users on Apple Messages for Business, our highest-touch channel.
- Support automation: Build AI-driven workflows across all channels: auto-triage, deflection, routing, and macros. Every issue you see twice should become an automation.
Requirements
- You can calm a frustrated user and root-cause their issue in the same conversation.
Nice to have
- Email and Zendesk queues, plus user reports surfacing through X and Discord.
Apply directly at Interaction →Create a free account for alerts like thisView Interaction immigration profile
This listing is sourced directly from Interaction's careers page and normalized into a canonical job model.