ARTIDIS
Field Service Software Engineer
Houston, TX
Sponsorship not specifiedDetected 48 days ago
C++GitCustomer SupportControlsFDA RegulatoryMedical DevicesCommunicationProblem Solving
About the role
- Job Purpose The Field Service Software Engineer is responsible for supporting the installation, maintenance, and troubleshooting of software-related components of ARTIDIS systems.
- The role ensures reliable system performance by diagnosing and resolving software issues encountered during field operations and by supporting service activities on installed devices.
- The position acts as an interface between field operations and the software development team, ensuring that issues identified in real-world environments are properly analyzed, documented, and communicated for continuous product improvement.
Responsibilities
- ARTIDIS enables professionals to design personalized cancer treatment plans tailored to individual patients' needs and desired outcomes.
- The engineer will provide technical support to systems and collaborate closely with ARTIDIS headquarters and other sites around the world to ensure alignment in troubleshooting, service practices, and system performance.
- Duties and Responsibilities Provide field service support for software-related issues and hardware issues on deployed ARTIDIS systems.
- Diagnose, reproduce, and analyze software issues reported from the field, identify root causes, and support corrective actions.
- Develop and maintain service-related software tools, scripts, or minor patches to support troubleshooting and operational performance.
- Support system installation, commissioning, and validation activities, ensuring proper software configuration and functionality.
- Write and maintain technical documentation, troubleshooting guides, and service procedures related to software operation.
Requirements
- Coordinate with European headquarters and sites when required to align on service activities, software releases, and troubleshooting practices.
Benefits
- About ARTIDIS ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
Company info
- Our company is an excellent place for rapid advancement and offers a promising opportunity to learn and share know-how in a very agile environment.
- We are looking for a team player who appreciates direct communication.
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This listing is sourced directly from ARTIDIS's careers page and normalized into a canonical job model.