ClickUp
Senior Manager, CX Operations
United States · Senior
No sponsorshipDetected 39 days ago
Machine LearningA/B TestingSalesforceForecastingBudgetingRecruitingCustomer SuccessCustomer SupportZendeskCadenceLeadershipCollaborationVariance Analysis
About the role
- Track record of leading technology-enabled business process transformations, with an emphasis on strategic application of AI (e.g., ChatGPT, Claude, Gemini) and automation tools and techniques (e.g., Retool, Zapier, Make)
- Proficient with Salesforce, ClickUp, ZenDesk or comparable platforms
- Strategic thinker with a bias for action-hands-on, scrappy, and able to take projects to the finish line
Responsibilities
- The Senior Manager will focus on Support functions spanning day to day customer touchpoints, white glove dedicated service models, customer retention activities, product feedback loops, and proactive customer adoption and expansion playbooks.
- You will drive the rhythm of business for our Support leadership by unlocking data insights, inspecting performance, forecasting customer needs and internal capabilities, and influencing strategic decisions.
- You'll also continuously innovate and enhance our technology automation and AI solutions to deliver compelling customer support experience at global scale.
- Extract key business insights from qualitative and quantitative data, identify risks and opportunities and create programs to mitigate long-term issues and drive more revenue and higher customer retention
Requirements
- Experience with managing budgets, running a forecasting cadence, and performing variance analysis
- Direct experience with a SaaS business model, customer journey and core KPIs in a high-growth, global environment
- The ideal candidate will be an AI-native, data-driven operator who thrives in solving complex problems and delivering the best possible customer experience.
Compensation
- Drive annual planning, budgeting, capacity modeling, forecasting, and monthly/quarterly business review functions
Company info
- If you think ClickUp is the company for you, we encourage you to apply!
- We are an AI-native company.
- Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process.
- We're looking for a Senior Manager, CX Operations to join our team as the trusted business partner to our global Head of Support and CX.
- This CX Operations leadership role is a career-defining opportunity to join a hyper-growth, industry-defining innovator and shape a function that will have a wide-reaching impact across our company and our customers.
Equal opportunity
- Employer
- ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
- Visa Sponsorship
- Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Visa & Work Authorization
- Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time.
- Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time.
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This listing is sourced directly from ClickUp's careers page and normalized into a canonical job model.