Shopmonkey
Customer Support Representative - U.S. based
Hybrid - Morgan Hill, California · Full-time
Sponsorship not specified$20k-$25kDetected 1 day ago
SparkRecruitingCustomer SupportCommunicationProblem Solving
About the role
- Learn all about the Shopmonkey product suite and automotive industry
- Respond to Auto Shop complaints and service-related inquiries professionally and compassionately.
- Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
Responsibilities
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through
- Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
Nice to have
- Enthusiasm to work evening or weekend shifts
- Experience in hospitality, automotive industry, call center, or fast-paced startup
- Able to take direction from peers and managers
- The ability to speak Spanish is a plus
- As a nice plus, truly appreciate cars and/or are familiar with the automotive industry
Compensation
- In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services).
Benefits
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- Flexible time off - take the time off you need!
Company info
- Shopmonkey will never ask you to receive and ship packages or goods as part of the interview.
- Use a relationship-based approach, deliver best-in-class service to our Customers
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This listing is sourced directly from Shopmonkey's careers page and normalized into a canonical job model.