Five9
Vice President, Engineering and AI Innovations
United States (Remote) · Exec
Sponsorship not specified$233k-$512kDetected 30 days ago
JavaDistributed SystemsGitVector DatabasesAWSGCPAzureCloud PlatformsTerraformCI/CDGitHub ActionsJenkinsDevOpsSite Reliability EngineeringAPI DevelopmentRESTgRPCMachine LearningNLPLLMsRAGAgentic AIA/B TestingCompliance
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 11 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Responsibilities
- Experience building highly scalable, low-latency systems for enterprise SaaS.
- Proven ability to lead, mentor, and grow high-performing engineering teams across multiple disciplines (backend, ML, frontend, DevOps, SRE).
- Ability to create a culture of excellence-high velocity, high quality, and accountability.
- Comfortable partnering with Product, Design, Sales Engineering, Customer Success, and Executive Leadership.
- Experience engaging customers directly to gather insights and validate direction.
Requirements
- AI / ML / GenAI Expertise
- Practical experience integrating LLMs into production systems, including prompt orchestration, function calling, structured outputs, and multi-agent workflows.
- Familiarity with model evaluation, A/B testing, safety techniques, latency/throughput trade-offs, and observability for AI systems.
- Expert-level proficiency in Java and JVM-based ecosystems.
- Experience in development and operations of software in public cloud (AWS, GCP, Azure).
- Experience with applied ML for NLP, ASR/TTS, NLU, and agent-assist use cases preferred.
- Strong understanding of the AI competitive landscape; able to guide build-vs-buy decisions and partner evaluations.
Nice to have
- experience with Google Cloud Platform (GCP)
- Strong understanding of API design (REST, gRPC), SDKs, and integrations with enterprise systems.
- Proficiency with CI/CD (GitHub Actions, Jenkins, Spinnaker, etc.) and Infrastructure as Code (Terraform).
- Operational Excellence
- Deep knowledge of SRE principles: SLIs/SLOs, incident management, error budgets.
- Experience running 24×7 production systems at scale, ideally in multi-region global deployments.
- Expertise in security, privacy, and compliance relevant to CCaaS environments (SOC2, GDPR, HIPAA, FedRAMP preferred).
- Solid grasp of network fundamentals (TCP/IP, HTTP/2/3, WebRTC basics, load balancing).
Skills
- Join us in bringing joy to customer experience.
- These products are in widespread usage today.
Compensation
- Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
- Exceptional written and verbal communication skills; able to clearly articulate vision, architecture, and trade-offs to both technical and non-technical audiences.
- Ability to inspire teams with a compelling technical vision and roadmap.
Company info
- Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
- Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
- The more inclusive we are, the better we are.
- Deep empathy for customers and agents using Five9's AI products.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.