Five9
Vice President, Engineering and AI Innovations
United States (Remote) · Exec
Sponsorship not specified$233k-$512kDetected 36 days ago
JavaGitAWSGCPAzureCloud PlatformsTerraformCI/CDGitHub ActionsJenkinsAPI DevelopmentRESTgRPCMachine LearningComplianceForecastingCustomer SuccessTCP/IPLoad BalancingVoIPHIPAA
About the role
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Responsibilities
- Proven ability to lead, mentor, and grow high-performing engineering teams across multiple disciplines (backend, ML, frontend, DevOps, SRE).
- Ability to create a culture of excellence-high velocity, high quality, and accountability.
- Comfortable partnering with Product, Design, Sales Engineering, Customer Success, and Executive Leadership.
- Experience engaging customers directly to gather insights and validate direction.
- Ability to lead through rapid growth, shifts in technology, and organizational restructuring.
- Experience merging teams, establishing new engineering sites, and building distributed engineering organizations.
Requirements
- AI / ML / GenAI Expertise
- Expert-level proficiency in Java and JVM-based ecosystems.
- 10+ years experience in engineering management.
- Strong understanding of the AI competitive landscape; able to guide build-vs-buy decisions and partner evaluations.
- Proficiency with capacity planning, headcount allocation, staffing strategy, and forecasting infrastructure costs.
Nice to have
- experience with Google Cloud Platform (GCP)
- Strong understanding of API design (REST, gRPC), SDKs, and integrations with enterprise systems.
- Proficiency with CI/CD (GitHub Actions, Jenkins, Spinnaker, etc.) and Infrastructure as Code (Terraform).
- Operational Excellence
- Deep knowledge of SRE principles: SLIs/SLOs, incident management, error budgets.
- Experience running 24×7 production systems at scale, ideally in multi-region global deployments.
- Expertise in security, privacy, and compliance relevant to CCaaS environments (SOC2, GDPR, HIPAA, FedRAMP preferred).
- Solid grasp of network fundamentals (TCP/IP, HTTP/2/3, WebRTC basics, load balancing).
Skills
- Join us in bringing joy to customer experience.
- These products are in widespread usage today.
- Experience in development and operations of software in public cloud (AWS, GCP, Azure).
Compensation
- Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
- Exceptional written and verbal communication skills; able to clearly articulate vision, architecture, and trade-offs to both technical and non-technical audiences.
- Ability to inspire teams with a compelling technical vision and roadmap.
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
Company info
- Deep empathy for customers and agents using Five9's AI products.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.