Vanderbilt
Bilingual Call Center Agent
Maryville, TN · Full-time
Sponsorship not specified$22k-$26kDetected 13 days ago
Outbound SalesCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- Handles an average of 50-70 inbound phone calls daily.
- Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc.
- Meets department goals for log-in time, average speed to answer, and call quality.
Requirements
- 1 year of related experience
- Education: High School diploma or equivalent required
- Some travel required to retreats or remote locations on a quarterly basis.
- Skilled at building and fostering relationships
Nice to have
- MUST be Bilingual in both Spanish and English
- Experience in a call center environment preferred, but not required.
- Knowledge of loan servicing within the mortgage industry preferred, but not required.
- Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
- Ability to communicate effectively and efficiently via phone, email, and person to person.
- Must be passionate about providing a world-class customer experience.
- Must be able to multi-task, work independently and manage time effectively
- Must be professional, thorough, and a resourceful problem solver
Compensation
- Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs
Benefits
- Medical and Dental Plan with Prescription Coverage and Vision.
- Competitive benefits including 401(K) includes 100% company match of the first 4%.
- Paid time off days (PTO), maternity/paternity leave, and holidays.
- Community involvement including Volunteer Paid Time Off (VTO).
- Tuition Assistance for your first degree
- Competitive bonus programs.
Company info
- Inputs research requests, completes document and email requests from customers.
- Assists the Welcome Call team by collecting contact information and educating new customers on payments and online account offerings.
- Completes outbound follow-up communications when requested to provide customers with confirmation of completed requests.
- Follows-up with customers on incomplete paperwork, auto-draft forms, etc.
- Ensures compliance with all company, state, federal and CFPB guidelines through regular review and analysis of accounts and ensures policy and procedures are congruent.
Equal opportunity
- equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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This listing is sourced directly from Vanderbilt's careers page and normalized into a canonical job model.