Redirect Health Careers

Customer Service Representative

Phoenix, AZ

No sponsorship$17k-$20kDetected 26 days ago

ExcelCustomer SupportEHR/EMRCommunicationProblem SolvingMicrosoft Office

About the role

Member Experience Operator exists to make sure our members feel supported, heard, and confident as they navigate their healthcare-especially in moments when they need help the most.
Bilingual (Spanish/English), Highly Desired.
A commitment to compassionate, team-centered care.

Own It to Completion If we take something on, we see it through.
Always Start with "Yes, We Can Help You" We lead with solutions and figure out the rest.
Own: Promptly answering incoming calls and texts, managing appointments, and documenting member interactions accurately
Care coordination, clinical teams, and other internal partners to ensure smooth handoffs and next steps

1 Year of experience in a Customer Service related role, Required.
1 year of telephonic customer service with heavy call volume, Required.
High School Diploma or GED, required.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role.
Applicants must be currently authorized to work in the United States without sponsorship.

Nothing in this job posting or the application process creates a contract or guarantee of employment.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role.
Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be currently authorized to work in the United States without sponsorship.

Healthcare shouldn't be something you worry about when taking care of your family.
That's why when you join Redirect Health, your healthcare costs nothing out of your paycheck-and the same is true for your spouse and children.
No monthly premiums No deductibles No surprise medical bills Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn't a perk.
Who We Are Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance.
How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members.
Legal Stuff Redirect Health is an
Employment with Redirect Health is at-will.
Redirect Health does not provide employment-based visa sponsorship now or in the future for this position.

Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance.
We help real people navigate a system that is often confusing, expensive, and frustrating-and we do it with empathy, accountability, and simplicity.
If you want your work to matter to families every single day, you'll find purpose here.
We do our best work when we: Obsess Over People We are always helpful, friendly, and human.
Always Improve & Adapt We learn quickly and adjust without ego.
Succeed as a Team We win together through trust and collaboration.
Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people.
If these values resonate with you, you'll feel at home here.
Obsess Over People We are always helpful, friendly, and human.
It's part of our mission.

Redirect Health does not provide employment-based visa sponsorship now or in the future for this position

This listing is sourced directly from Redirect Health Careers's careers page and normalized into a canonical job model.