Avoca
IT Manager
New York HQ
Sponsorship not specified$120k-$145kDetected 27 days ago
AWSHubSpotProcess ImprovementVendor ManagementProcurementDNSFirewallCompTIA
About the role
- You'll report to the Head of Operations and work closely with every team in the company as we scale from 100 to 200+ employees.
Responsibilities
- Own IT onboarding for every new hire - configure devices, provision accounts, and ensure day-one readiness across the company
- Own endpoint security, identity and access management, and IT policy enforcement across the organization
- Drive IT process improvement, develop and manage ticketing and escalation workflows, and prepare and refine standard operating procedures
- Track and manage hardware and software inventory
- manage laptop lifecycle from procurement through offboarding
- Comfortable working with/managing outsourced IT support/MSPs.
- At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity.
- We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Requirements
- 5+ years of experience in IT management or systems administration, ideally at a high-growth startup
- Hands-on experience with Google Workspace and a modern MDM platform (Rippling, Jamf, Kandji, or equivalent)
Nice to have
- You operate well in ambiguity and move fast
- you don't wait for a perfect brief to get started
- You take the work seriously and hold a high bar for reliability
- the team depends on you and you don't let them down
- You're in the office five days a week and set the standard for what a well-run, well-supported physical workspace looks like
- familiarity with AI tooling governance, SaaS security reviews, or relevant certifications (CompTIA, Google IT, AWS)
- Company-sponsored 401(k) through Vestwell
- Company-wide off-sites
Compensation
- The expected base salary for this role is $120K-145K, with final compensation based on experience, skills, and qualifications determined during the interview process.
- Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.
Benefits
- Comprehensive medical, dental, and vision insurance
- Flexible PTO plus U.S. federal holidays
- Commuter support including transit reimbursement and late-night rideshare
- Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.
Company info
- Avoca is transforming how home service companies engage with their customers.
- Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
- We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation.
- We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
- In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services.
- With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
This listing is sourced directly from Avoca's careers page and normalized into a canonical job model.