Scorability

Customer Success Manager (Early Career)

Austin, Texas, United States · Full-time

No sponsorshipDetected 35 days ago

CRMAccount ManagementExcelCustomer SuccessCustomer Support

About the role

We are looking for a Customer Success Manager (Early Career), who will play a pivotal role in ensuring our clients' satisfaction and success.
If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and have a strong desire to be an early contributor at a start-up tackling a big challenge, we invite you to join us on this journey.

Build and maintain strong relationships at all key customer accounts.
Promptly respond to customer service inquiries via our ticketing system and phone while providing world-class support in a positive and proactive manner.
Work closely with Sales on, and often take a lead role in, the customer renewal process.
Strict adherence to our CRM policies to track and manage customer interactions and all related data.

Bachelor's degree in a related field or equivalent experience.
1-4 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.
Expertise in Excel as well as working with large amounts of data.
The ability to identify and resolve customer issues and challenges in a proactive and timely manner.
Familiarity with software applications and the ability to quickly learn and understand our products.

Scorability has revolutionized college sports recruiting and the camp ecosystem that fuels it.
Scorability is setting the standard for how talent and opportunity connect.
The company is headquartered in Austin, Texas.

Medical, Dental, Vision, Basic Life, STD/LTD - 100% paid for full-time Scorability employees
Stock options: become a shareholder and participate in the value we create together
Annual company-wide bonus based on collective success
Flexible Time Off + generous holidays off for a good quality of life
Paid parental leave programs so you can focus on family
Scorability will never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Help new customers onboard with Scorability's software and maximize their use of our services.
Talk to customers regularly to understand their goals and challenges.

Please note, we do not offer C2C or C2H employment and are unable to sponsor visas for this position.

This listing is sourced directly from Scorability's careers page and normalized into a canonical job model.