LendingClub

LendingClub

Supervisor, Merchant Services

Lehi, UT · Mid

Sponsorship not specified$55k-$70kDetected 30 days ago
SalesHRISLeadershipCommunicationCollaborationProblem SolvingMentoring

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odds of building a lasting career here

35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • Happen Bank is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress.
  • That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas.
  • Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community.

Responsibilities

  • Lead and develop a cross-functional team of Business Relationship Specialists, Senior Specialists, and Onboarding Specialists across phone and non-phone workflows
  • Develop your Senior Specialists as owners of high-impact work: refund and chargeback resolution, proactive merchant engagement strategies, partner and API escalations, and onboarding and oversight support
  • Drive proactive merchant outreach and engagement programs, coaching the team to approach every contact with initiative, ownership, and a focus on outcomes
  • Build and reinforce a team culture rooted in accountability, urgency, flexibility, and continuous improvement

Requirements

  • 2+ years of leadership experience in an operations, service, or relationship-management environment, including coaching, managing performance, and delivering direct feedback
  • Proven ability to coach using performance data, call and case observations, and quality feedback, with strong attention to detail in documenting trends and follow-up actions
  • Strong problem-solving skills, with the ability to identify trends, process gaps, and development opportunities

Compensation

  • The target base salary range for this position is 55,000-70,000.
  • The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location.
  • Base salary is just one part of Happen Bank's Total Rewards package.
  • You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

Benefits

  • You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
  • Partner with Onboarding, Merchant Risk, WFM, and department leaders to align coverage, cross-skilling, and priorities as business needs evolve
  • We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool.

Company info

  • Leader owns the day-to-day leadership of this team: a group of Business Relationship Specialists, Senior Business Relationship Specialists, and Onboarding Specialists spanning phone and non-phone work across multiple lines of business.
  • You'll drive performance, hold the team accountable to clear standards, and develop your people - with a particular focus on the Senior Specialists who own our most complex, highest-impact work, from refund and chargeback resolution to proactive merchant engagement and partner escalations.
  • We're looking for a driven, results-oriented leader who sets a high bar and helps their team clear it.
  • You lead from the front - willing to jump into the queue, work an escalation, or model a tough merchant conversation when the moment calls for it.
  • You're energized by outcomes, comfortable using performance data to spot what's working and what isn't, and skilled at turning that insight into coaching that moves the numbers.
  • You thrive in a fast-paced operations environment, balance competing priorities with ease, and build a team culture rooted in accountability, urgency, and continuous improvement.
  • We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.
  • We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job

Equal opportunity

  • If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.
  • equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace.

Visa & Work Authorization

  • You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews.
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This listing is sourced directly from LendingClub's careers page and normalized into a canonical job model.