Saxbys
Director of Technology
Philadelphia, PA · Director
Sponsorship not specifiedDetected 12 days ago
Incident ResponseComplianceAccessibilityProject ManagementAccountingExcelLogisticsVendor ManagementProcurementHRISContract ManagementLeadershipCollaborationProblem Solving
About the role
- IT Leadership: Serve as the IT leader, setting standards, and priorities aligned with company growth plans.
- Establish clear IT governance, intake, prioritization, and escalation models.
- Oversee the use of technology to enhance the guest experience, including 1st and 3rd party ordering platforms, the Saxbys App, and core systems like Toast (POS) and XtraChef (back office).
Responsibilities
- Translate operational needs into scalable technology solutions and manage the IT budget to ensure cost-effectiveness and maximized ROI.
- Drive decisions related to internal staffing versus outsourced support, particularly during "burst" periods of new cafe openings.
- Develop a scalable organization that optimizes the service and ROI between a small internal IT team and relevant MSP/vendor relationships.
- Negotiate contracts, manage renewals, and ensure vendors meet performance expectations.
- Interface with university partners, dining service providers, and campus IT teams to align on technology requirements, compliance standards, infrastructure needs, and implementation timelines.
- Project-manage cross-stakeholder execution to ensure cafe technology is approved, installed, tested, and ready for launch.
- Design, configure, and deploy technology infrastructure, networks, and POS for new cafe openings.
- Manage in-cafe hardware such as digital signage, security cameras, POS/printers, and tablets.
- Own IT project management and execution for all new cafe openings.
- Design scalable deployment models for predictable seasonal opening surges (Aug-Oct, Jan-Feb).
Skills
- What You Will Own
Compensation
- Successful completion of annual security audits and maintenance of PCI DSS compliance
Company info
- 99.9% uptime for all critical cafe and HQ technology systems
- 100% of new cafe openings completed on schedule with fully functional and stable IT infrastructure
- IT budget maintained within established targets while maximizing ROI on technology investments
- Successful completion of annual security audits and maintenance of PCI DSS compliance
- Establishment of a service-oriented IT culture with high internal stakeholder satisfaction scores
- Clear AI administration model established, including access management, governance, user support, and adoption tracking
- Increased practical adoption of approved AI tools across departments in alignment with company strategy and responsible-use standards
- Execution of a data architecture project - leveraging external partners - that integrate fragmented system and enables clean data extraction
- Strategic IT Planning & Vision
- Scalable Systems Architecture
- Vendor & Contract Management
- Project Management
- Problem Solving & Incident Response
- Cross-Functional Collaboration
This listing is sourced directly from Saxbys's careers page and normalized into a canonical job model.