Jjc
Customer Service Associate
Main Campus, Joliet, IL · Part-time
Sponsorship not specifiedDetected 22 days ago
HRISCustomer SupportCommunicationCollaborationMicrosoft Office
About the role
- This is an "hours as needed" position throughout the year with no weekly guarantee of hours, to assist with retail operations of the Joliet Junior College Bookstore.
- Provides excellent customer service and assistance as necessary and directed.
- Receives payment, makes change accurately and obtains credit authorization as necessary for retail transactions.
Responsibilities
- Create store product records in BookLog POS system for new merchandise.
- Manager, Bookstore & Auxiliary Support Service
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Process online/phone book orders including packaging & shipping and maintain related records.
Requirements
- Ability to operate basic office equipment including PC/cash register.
- Must be available to work required weeks and all store hours during rush periods.
- Ability to quickly learn new processes and procedures.
- Requires standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects.
Nice to have
- Previous retail experience.
- Cash handling experience.
- English and Spanish verbal and written communication proficiency.
- Demonstrated multicultural competence.
- Ability to lift up to 50 lbs.
- Ability to stand for extended periods of time.
- Duties performed in a usual retail and office environment as well as a warehouse setting and shipping/receiving dock area.
Skills
- Handle merchandise from dock to shelf including POS data entry.
- Assist with physical inventory throughout the year.
- Assist with merchandising/display of books and all merchandise in store.
- Assist with general maintenance of store.
- Assist at all campuses as needed during the year.
- Perform other duties as assigned.
Company info
- Receive and direct customers, answer telephones, handle all inquiries, complaints, and other customer service functions.
This listing is sourced directly from Jjc's careers page and normalized into a canonical job model.