FARFETCH

Partner Success Manager, Dropship

US New York, New York, United States · Junior

Sponsorship not specifiedDetected 81 days ago

Account ManagementBusiness DevelopmentProcess ImprovementCustomer SuccessCadenceLeadershipCommunicationMentoring

About the role

You will lead the Partner Success function within the Dropship program, directly managing the Partner Success Associate and Partner Success Operations Specialist.
As a player-coach, you will manage your own portfolio of dropship partner accounts while providing leadership, mentorship, and development to the team members who support the broader partner base.
You will report directly to the Head of Supply and work closely with the Partner Success & Business Development Manager and cross-functional teams to ensure our partners are engaged, performing, and set up for long-term success.

Directly manage and develop the Partner Success Associate and Partner Success Operations Specialist
Provide guidance and mentorship to junior account managers on partner engagement tactics, issue resolution, and relationship development to elevate the overall quality of service across all accounts.
Champion the Dropship Partner Success framework, processes, and best practices that cultivate a partner-centric and high-performing program.
Own the overall retention and growth strategy for the partner success group
Manage your own base of dropship partner accounts
serve as the primary point of contact for all account-related matters, striving to enhance each relationship through value-added services that drive retention, growth, and loyalty.
Seek, maintain, and update knowledge on each partner's status, seasonal and future plans to assess full online potential and further growth opportunities.
Plan markdowns with partners and ensure adherence to promotional activities.
Conduct regular business reviews internally and externally with partners.

You have 3-5 years of experience in account management, customer success, or partner success with a proven track record of driving retention and account growth.
You have experience managing or mentoring junior team members, with a desire to grow into a stronger people leader.
You are a hands-on problem solver with the ability to take complex ideas and systems and make them simple for internal and external stakeholders through excellent communication.
You are successful at interacting with all levels of the organization and across a global cross-functional team with various viewpoints.
You have a growth mindset and the ability to weigh multiple risk factors when making recommendations for program improvement and account strategy.

Experience in the streetwear and sneaker market is preferred, with the ability to provide insight on high-value current and upcoming trends.

The pay range for this position at commencement of employment is expected to be between $100,000 and $130,000 per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-relate

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Develop and implement a robust partner service program, including a cadence of services, benefits, and touchpoints for existing partners to drive engagement and satisfaction.

This listing is sourced directly from FARFETCH's careers page and normalized into a canonical job model.