Cross River

Cross River

AVP, Team Lead - Enterprise Systems Support

Fort Lee, New Jersey, United States

Sponsorship not specified$110k-$120kDetected 49 days ago
AgileProcess ImprovementCustomer SupportCiscoLeadershipCommunicationCollaborationMentoring

About the role

  • Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
  • Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year.
  • All employment is decided on the basis of qualifications, merit, and business need.

Responsibilities

  • Provide daily guidance, task prioritization, and escalation support for two direct‑report engineers.
  • Mentor team members, identify skill gaps, and support ongoing development.
  • End‑User Support & Operations
  • Provide hands‑on Mac and Windows support in a corporate environment (hardware, OS, applications, peripherals).
  • Support onboarding, offboarding, and role changes in partnership with HR and Security.
  • Own and enforce proper ticket documentation in ServiceNow (incidents, problems, requests, changes).
  • Contribute to and maintain knowledge articles and operational documentation.
  • Manage day‑to‑day IT operations for the NJ headquarters.
  • Partner with central network/infrastructure teams for escalations and changes.

Requirements

  • 5+ years of experience in corporate IT / technical support environments.
  • Proven experience supporting both macOS and Windows endpoints.
  • Experience working in agile or sprint‑based operating models.
  • Cisco Meraki networking experience.
  • Endpoint management experience (MDM, patching, software deployment).
  • Exposure to security, compliance, or audit‑driven IT processes.

Nice to have

  • Unifi experience is a strong plus.
  • ServiceNow experience strongly preferred.
  • Preferred / Nice‑to‑Have Qualifications:
  • Hands‑on experience working with ticketing systems
  • Preferred / Nice‑to‑Have

Compensation

  • $110,000.00 - $120,000.00
  • All employment is decided on the basis of qualifications, merit, and business need.
  • By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided.
  • We will only contact you with job related information.

Company info

  • Cross River builds the infrastructure behind the world's most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
  • Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year. Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
  • What We're Looking For
  • The AVP, Enterprise Systems Support is a hands‑on leadership role responsible for day‑to‑day IT operations at the NJ headquarters, supporting approximately 800 end users in a corporate environment. This role supervises 7 Technical Support Engineers while actively participating in support, troubleshooting, and project work.
  • Cross River builds the infrastructure behind the world's most innovative financial products.
  • Our mission is simple: to build the financial infrastructure that expands access and opportunity for all.
  • Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
  • Lead serves as the local IT owner for the office, ensuring high service quality, operational stability, and alignment with enterprise IT standards across endpoint management, security, compliance, and systems administration.
  • to build the financial infrastructure that expands access and opportunity for all.

Equal opportunity

  • Cross River is an Equal Opportunity Employer.
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This listing is sourced directly from Cross River's careers page and normalized into a canonical job model.