OutSystems
Principal Agent Experience Designer
US - San Francisco Bay Area · Principal
Sponsorship not specified$50k-$238kDetected 51 days ago
ReactGitAPI DevelopmentMachine LearningLLMsRAGAgentic AIFigmaUX ResearchDesign SystemsProduct StrategyCustomer SuccessResearchCommunicationCollaboration
About the role
- You will define how AI agents navigate, operate, and succeed within our platform, while ensuring human oversight remains clear, trustworthy, and seamless when needed.
- This role sits at the frontier of the UX → UAX → AX evolution.
Responsibilities
- Design the Agent Interface Layer
- Define and design the machine-operable substrate beneath/alongside the UI. Make inter-agent and agent to internal and external systems communication clear/intuitive/agent readable.
- Lead the AX Design Lifecycle
- Own the end-to-end AX design process: Model → Contract → Constrain → Observe → Validate → Run → Learn → Version.
- Build evaluation frameworks: golden tasks, regression sets, and adversarial scenarios that gate every capability version change.
- Design for all three oversight modes, interactive, supervised, and lights-out, specifying the appropriate mode per operation and risk profile.
- Design dual-layer journey maps with human experience and agent operations as parallel swim lanes, identifying delegation moments and oversight touchpoints.
- Establish AX design standards, patterns, and best practices across the R&D organization.
- Contribute to the evolution of the design system to support agent-facing components, semantic structures, and observability surfaces.
- Evangelize agent-first design thinking across Product, Engineering, and leadership.
Requirements
- Define and develop the new design assets required for AX, the experience artifacts, specifications, and governance frameworks that agents need to operate successfully.
- Champion dual legibility, every element must be readable by humans and interpretable by agents.
- 8+ years of experience in UX, Product Design, or related design disciplines.
Skills
- Industry reports, salary surveys, and online salary databases
- Cost of living, market conditions, and industry standards in our region
- More about OutSystems
- OutSystems is a leading AI Development Platform built for the enterprise.
- OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework.
Compensation
- Knowledge of low-code platforms, software development processes, or IDE design.
- Background in process engineering, service design, or operations design.
- Experience with capability/contract design, API design, or developer experience (DX).
- Experience designing for trust, delegation, and human-AI collaboration patterns.
Benefits
- Influence product vision and department strategy for agent-readiness and AI-native design.
- Foster collaboration and a shared vision for design excellence across all three experience eras.
Company info
- Financial performance, revenue growth, and budget allocation
- A company at the vanguard of the agentic revolution, where we don't just react to AI innovation-we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.
- Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.
- A global collective of world-class talent, where you'll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries-they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.
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This listing is sourced directly from OutSystems's careers page and normalized into a canonical job model.