OutSystems
Principal Agent Experience Designer
US - San Francisco Bay Area · Principal
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About the role
- You will define how AI agents navigate, operate, and succeed within our platform, while ensuring human oversight remains clear, trustworthy, and seamless when needed.
- This role sits at the frontier of the UX → UAX → AX evolution.
Responsibilities
- Design the Agent Interface Layer
- Define and design the machine-operable substrate beneath/alongside the UI. Make inter-agent and agent to internal and external systems communication clear/intuitive/agent readable.
- Lead the AX Design Lifecycle
- Own the end-to-end AX design process: Model → Contract → Constrain → Observe → Validate → Run → Learn → Version.
- Build evaluation frameworks: golden tasks, regression sets, and adversarial scenarios that gate every capability version change.
- Design for all three oversight modes, interactive, supervised, and lights-out, specifying the appropriate mode per operation and risk profile.
- Design dual-layer journey maps with human experience and agent operations as parallel swim lanes, identifying delegation moments and oversight touchpoints.
- Expert in Figma, Figma make, Cursor, Claude Code, Codex and modern design tools.
- Information Architecture (IA) 2.0: Mastery of semantic modeling and machine-legible design. You organize data not just for human eyes, but for vector embeddings, RAG (Retrieval-Augmented Generation), and typed schemas.
- Knowledge of low-code platforms, software development processes, or IDE design.
Requirements
- Define and develop the new design assets required for AX, the experience artifacts, specifications, and governance frameworks that agents need to operate successfully.
- Champion dual legibility, every element must be readable by humans and interpretable by agents.
- An understanding or hands-on experience with Prompt engineering in software development;
- Experience with capability/contract design, API design, or developer experience (DX).
Compensation
- Salary Determination
Benefits
- Influence product vision and department strategy for agent-readiness and AI-native design.
Company info
- There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
- As the future becomes agentic, our customers need us now more than ever.
- While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.
This listing is sourced directly from OutSystems's careers page and normalized into a canonical job model.