Laskoproducts
Product Integrity & Quality Manager
West Chester, PA or Boston, MA
Sponsorship not specifiedDetected 14 days ago
AccessibilitySupply ChainProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationLean Manufacturing
About the role
- The Manager, Product Integrity & Quality will be responsible for monitoring product performance in the marketplace and driving resolution of quality and reliability issues.
- The ideal candidate has a strong technical background, thrives in cross-functional environments, and is passionate about improving products through data, consumer feedback, and structured problem solving.
- This role does not have direct reports but will influence teams across the organization and help establish best practices for product quality, reliability, and customer satisfaction.
Responsibilities
- Develop reporting and dashboards that highlight key product performance metrics.
- Partner with Product Management to prioritize product improvements based on consumer impact and business value.
- Lead investigations into field failures, warranty claims, retailer feedback, and customer complaints.
- Drive corrective and preventive actions through implementation and validation.
- Identify design improvements and feature enhancements based on competitive benchmarking.
- Partner with Consumer Insights teams to uncover recurring consumer pain points.
- Support reliability testing strategies and validation activities during product development.
- Collaborate closely with Product Managers, Engineers, Consumer Insights, Customer Service, Manufacturing, and Supply Chain teams.
Requirements
- Bachelor's degree in Engineering, Quality, Manufacturing, Product Development, or related field.
- 7+ years of experience in Product Quality, Reliability Engineering, Product Development, Manufacturing Quality, or related disciplines.
- Experience conducting root cause analysis and leading corrective action initiatives.
- Strong analytical skills with the ability to translate data into actionable recommendations.
- Experience working with consumer products, small appliances, electronics, durable goods, or related industries.
- Ability to influence cross-functional teams without direct authority.
- Experience with warranty analysis, field quality, product returns, and customer feedback systems.
- Familiarity with DFMEA, PFMEA, 8D, CAPA, and reliability testing methodologies.
- Experience conducting product teardowns and competitive benchmarking.
- Experience partnering closely with Product Management and Engineering organizations.
- Required
- Preferred
- Lean Six Sigma certification or equivalent quality training.
- What Success Looks Like
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This listing is sourced directly from Laskoproducts's careers page and normalized into a canonical job model.