Foundation Risk Partners
Insurance Operations Leader
Orlando, Florida, United States
Sponsorship not specifiedDetected 29 days ago
ComplianceProcess ImprovementPerformance ManagementEpicLeadershipCommunicationCollaborationProblem SolvingInternal AuditUnderwriting
About the role
- The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness, service delivery, and strategic execution of commercial lines insurance processes.
- This role ensures alignment with business goals, regulatory compliance, and a high standard of customer and broker satisfaction.
Responsibilities
- Identify and implement process improvements to enhance efficiency, accuracy, and scalability of operations.
- Manage and develop a high-performing team, including training, performance management, and career development.
- Partner with underwriting, claims, IT, compliance, and sales teams to ensure seamless service delivery and operational alignment.
- Monitor KPIs, service levels, and operational metrics to drive data-informed decisions and continuous improvement.
- The leader will drive continuous improvement, operational efficiency, and team performance across underwriting support, policy servicing, and client onboarding.
Requirements
- 7+ years of experience in insurance operations
- Proven leadership experience managing teams and driving operational excellence
- Strong knowledge of insurance products, systems, and regulatory environment
- Change management and process improvement expertise
Nice to have
- Bachelor's degree in Business, Insurance, or related field preferred
- Experience with insurance platforms (e.g. Applied Epic)
Skills
- Leverage technology and automation tools to streamline workflows and reduce manual tasks.
- Excellent communication, analytical, and problem-solving skills
Compensation
- We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
Benefits
- FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental.
- We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
Company info
- Ensure adherence to regulatory requirements, internal controls, and company policies.
Equal opportunity
- FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Apply directly at Foundation Risk Partners →Create a free account for alerts like thisView Foundation Risk Partners immigration profile
This listing is sourced directly from Foundation Risk Partners's careers page and normalized into a canonical job model.