Firefighters First Credit Union
Member Advisor, Call Center (Los Angeles, CA)
Los Angeles, CA, US
Sponsorship not specifiedDetected 2369 days ago
ResearchUnderwriting
About the role
- Member Advisors (MAs) at Firefighters First Credit Union (FFCU) understand our firefighters and their families in order to provide Legendary Service.
- Utilizing our Service Enablers to be available, connect with the members, handle their requests, look out for them, and going above beyond allows MAs to interact with members over the phone to Improve the Financial Lives of Our Fire Family.
- They have a holistic view of our members' financial situation allowing them to recommend the appropriate products and services to fulfill their needs through a consultative approach.
Responsibilities
- Process and manage member accounts and/or open new and sub-accounts.
- Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
- Process and manage credit and debit cards.
- Participate in special projects and perform other assignments as needed.
Requirements
- MAs know our members and embrace the fire culture and lingo in order to build trust, creating a personable experience with every member, every time.
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This listing is sourced directly from Firefighters First Credit Union's careers page and normalized into a canonical job model.