Brenntag

Brenntag

Customer Service Representative

USA / BSS / Reading / BSS

Sponsorship not specifiedDetected 15 days ago
CRMERPCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

  • The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs.
  • Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
  • Verifies all shipping, billing, pricing, and purchase order information.

Responsibilities

  • Communicate and provide necessary support to sales staff while in the field.
  • Documents and resolves customer complaints.
  • We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
  • Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

Requirements

  • 2+ years of experience in Customer Service or similar discipline.
  • Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
  • Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

Nice to have

  • Chemical Distribution or Manufacturing is a plus.

Skills

  • Excellent interpersonal skills with a passion for collaboration.
  • Excellent written/oral communication skills.

Benefits

  • Paid parental leave
  • Education assistance program
  • Various healthcare plan options as well as 401(k)

Company info

  • Regularly communicates with internal and external customers on various issues.
  • Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Visa & Work Authorization

  • childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition
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This listing is sourced directly from Brenntag's careers page and normalized into a canonical job model.