University of California , San Francisco
Instructional and Financial Systems Manager
San Francisco, California · Senior
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About the role
- Receives assignments in the form of objectives and independently determines how to deploy human, financial, and operational resources to meet schedules, priorities, and organizational goals.
- Reviews and approves recommendations for application development programs, service enhancements, and strategic initiatives, ensuring alignment with departmental and organizational objectives.
- Provides leadership, coaching, and guidance to subordinate staff, supporting employee development and fostering accountability for achieving established goals in accordance with organizational policies, procedures, and controls.
Responsibilities
- Manages applications program development, software testing, estimates of costs and resource needs, budgets, and user support systems and executing them through subordinates for a complex portfolio of systems..
- Manages feasibility studies for new applications and / or revisions to existing systems, collaborating with the product owners, end-users, and stakeholders responsible for each application within the portfolio.
- Develops proposals to improve or streamline processes and procedures, aligning with industry best practices and leveraging modern development and automation tools.
- Manage and utilize ServiceNow as a ticketing system to efficiently track, prioritize, and resolve incidents, service requests, and tasks while ensuring timely communication and compliance with SLAs.
- Creates a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives.
- UCSF is technologically and organizationally complex, with both centralized and departmental IT units providing support for enterprise and specialized services.
Requirements
- Bachelor's degree in Computer Science, Information Systems or related area and/or equivalent experience/training.
- Deep technical experience in successfully managing the evolving technical needs, integrations, security, and architecture of multiple enterprise-level home-grown and vendor applications.
- Experience with identifying and guiding architectural standards and frameworks across the institution, influencing adoption and ensuring cultural alignment.
- Thorough knowledge of subject area sufficient for strategic planning, technology assessment and direction.
- Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.
- Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software.
- Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within the technical environment.
- Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
Nice to have
- Typically 2-5 years of experience managing an Information Technology team.
Benefits
- Collaborates with campus and IT stakeholders to deliver reliable, scalable technology solutions that support educational, academic, and administrative functions.
- To better serve the Education Mission, UCSF IT has recently created a new IT Education unit, which is in a period of growth.
- Prepares and presents project proposals to Education IT leadership and external partners.
- Monitors design processes and prepare reports on systems projects, providing updates to Education IT leadership to ensure visibility and accountability.
This listing is sourced directly from University of California , San Francisco's careers page and normalized into a canonical job model.