Urban SDK

Urban SDK

Account Manager

Jacksonville, FL · Full-time

Sponsorship not specifiedDetected 16 days ago
Product ManagementSalesAccount ManagementCustomer SuccessLeadership

About the role

  • At Urban SDK, customer relationships are our top priority.

Responsibilities

  • Build and strengthen customer relationships to achieve long-term partnerships leading to increased customer retention.
  • Develop strong relationships with product and engineering teams to assist in new product development based on customer feedback.
  • Develop a comprehensive understanding of Urban SDK's products, services, and product roadmap.
  • Work closely with the Account Management team, Sales Team and Sales Management to communicate pipeline, develop, test and implement new customer success strategies.

Requirements

  • BA/BS required or equivalent experience 3+ years of Customer Success, Renewal or Account Management experience, preferably with enterprise software or SaaS.
  • Demonstrated ability to articulate the business value of complex enterprise technology.

Nice to have

  • About Urban SDK Urban SDK is shaping the Future of Smart Cities.
  • We equip critical public services with geospatial AI, enabling precise, data-driven decisions with efficiency and confidence.
  • Our commitment has been recognized by Jacksonville Business Journal and Will Reed as a noted Best Places to Work.
  • About the role At Urban SDK, customer relationships are our top priority.
  • Applicants should also be proficient with executing on renewals, upsells, and closing businesses to reach quotas.
  • Serve as the main point of contact in all matters related to customer concerns and needs within your assigned territory accounts.

Benefits

  • Director of Account Management Salary Based on Experience Commission Annual Bonus Medical, Vision, Dental, 401(k) 21 Days Vacation Office Lunch provided Daily

Company info

  • Train and Onboard new customers, so they have a full understanding of the platform.
  • Train and successfully onboard new customers.
  • Handle inquiries and requests from customers and address their needs.
  • We're looking for an experienced and driven account manager to maintain customer accounts, serve as our main point of contact, and grow your book of accounts.
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
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This listing is sourced directly from Urban SDK's careers page and normalized into a canonical job model.