Harrison Group

Front Desk Clerk & Night Audit - Hampton Inn Virginia Beach Oceanfront South

Virginia Beach, VA

Sponsorship not specifiedDetected 26 days ago

Financial AnalysisCustomer SupportCommunicationFinancial Reporting

About the role

Located along the scenic Virginia Beach boardwalk, the Hampton Inn Virginia Beach-Oceanfront South offers a refreshed oceanfront experience following a full renovation in 2024.
Situated at 1011 Atlantic Avenue, the hotel is steps from local attractions, shopping, and dining, and just nine blocks from the Virginia Beach Convention Center.
The property features 141 oceanfront guest rooms and suites, each with private balconies overlooking the sweeping Atlantic coastline and the iconic Virginia Beach Fishing Pier.

Manage online, phone, and in-person reservations, ensuring accurate entry into the property management system.
Maintain accurate and up-to-date records of reservations, room assignments, and payments.
Perform night audit responsibilities, including balancing daily transactions and reconciling guest accounts.
Perform additional duties as assigned.

This role requires the ability to stand for extended periods of time, up to eight hours per shift.
Must be able to walk, reach, bend, and stoop as needed to complete daily tasks.
Must be able to lift and carry up to 25 pounds occasionally, including assisting with luggage or handling packages.
Clear verbal communication in person and over the phone is required.
Minimal travel required
Ability to handle guest concerns and resolve issues in a professional and courteous manner.

High school diploma or equivalent required
coursework or a degree in hospitality, tourism, or hotel management preferred.
Previous experience as a hotel front desk agent, night auditor, receptionist, or similar customer service role preferred.
Experience working with hotel reservation systems such as Cloudbeds, RoomKeyPMS, or similar property management systems preferred.
Familiarity with online travel and booking platforms such as Booking.com and TripAdvisor preferred.
Experience providing customer service in a hospitality or service-oriented environment.
Basic knowledge of financial reconciliation or night audit procedures preferred.

Guests enjoy a variety of amenities including Hampton's Daily Hot Breakfast®, complimentary parking, free WiFi, an indoor heated pool, an onsite restaurant, and comfortable Hampton Beds® in every room.
With 1,791 square feet of meeting and event space, the hotel also provides an inviting setting for meetings, events, and gatherings.
The Hampton Inn Virginia Beach-Oceanfront South is part of The Harrison Group, a third-generation family business that has been owned and operated in Ocean City, Maryland since 1951.
The Harrison Group operates more than fifteen hotels and seven restaurants across Ocean City, Maryland; Virginia Beach, Virginia; Corolla, North Carolina; and Jacksonville Beach, Florida.
The company is committed to continually enhancing its through ongoing renovations and improvements while delivering exceptional guest experiences and hospitality across all locations.

This listing is sourced directly from Harrison Group's careers page and normalized into a canonical job model.